FREE RETURNS WITHIN 30 DAYS

We care for the quality of our products and ensure that they are delivered to you in the best conditions. However, you may wish to return an item.

You have 30 days from the date of your order to request a return.

To return an item :

The conditions differ depending on the mode of transport used for delivery.

-> YOU WERE BOOKED BY COLISSIMO
A return voucher is sent by mail.
The article must be returned in its original packaging and unwashed, accompanied by any accessories (notices, labels, etc.).
You drop the product in the nearest post office.
Return is free of charge
-> YOU WERE DELIVERED BY CARRIER
You are contacted to set up the removal of the item.
The product is included in its original packaging, and not washed, previously repacked by your care
Recovery takes place at the foot of your home.
Return is free of charge


EXCHANGE or REFUND ?

Once your return is received and processed, we offer either an exchange or a refund.

As part of an exchange, you just have to give us the item you want in exchange, and our Customer Service will set up the new shipment, upon receipt of your article in return.

In the case of a refund, this will be done according to the same initial payment method and may take up to 10 days to appear on your statement of account.

In the context of a Promotional Sales period, no refunds are made, but an exchange or a voucher valid for 1 year on the whole site.

Tailor-made mattresses are not taken back, exchanged or refunded.