Review for "Waterproof matress protector - Organic Cotton – Child"

12 Reviews star star star star star_half
4,7 5 12
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(1/5

Mattress not received

We ordered a mattress and never received it. We waited a whole day for the first delivery, which never arrived. We waited a second day and still nothing. Customer service told us to deal directly with the carrier. No compensation. A cost and hours lost for us.

answer:

Hello, thank you for your order. We apologize for the problem encountered with the carrier, our teams are doing everything possible to ensure that the delivery is made. We are already in contact with you by email and remain available. Good day Camille
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(1/5

Torn undersheet

The sheet arrived torn

answer:

Hello, thank you for your order and your review. We are sorry to see that you have received your sheet torn, this is obviously not normal, we invite you to return to our customer service with photos of your product and the reference of your order, we will not fail to exchange the product. Good day camille customer service
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(1/5

Items still undelivered

My order has still not been delivered (order placed on August 16). I have no tracking information or details since 23/08, the day the carrier indicated that it had cancelled delivery. Considering the amount of the order, I'm seriously starting to worry. Please take the necessary steps.

answer:

Hello, thank you for your order and your comment. We take however here the opinions on the products, I let you return towards our customer service by e-mail to [email protected] which will be able to answer you and to give you the elements. I remain available camille
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(1/5

Bad bill

Sewing of the product already broken at the 1st washing

answer:

Hello, We would like to apologize for this inconvenience. Please contact us by email at [email protected], so that we can propose a return of your product
Thank you Florence, Kadolis
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(1/5

Very disappointed !

More than disappointed... Having already bought this sheet for my son in a different size for his first bed I have exactly the same problem!
Not waterproof at all my son has gastro I dare you to imagine with a sheet that is not waterproof and that stains all the new mattress ... Disappointed at the highest point because meet the same problem a second time considering the price of products! Just a few days after receiving the mattress and the sheet everything is ruined ... I absolutely do not recommend this sheet that does not protect anything!

answer:

Hello, We are very sorry for this incident. Could you please contact us by email at [email protected] so that we can propose a solution?
Thank you Florence, Kadolis customer service
Showing 5 of 12 item(s).

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