European Manufacturing - Free delivery in France from 39€ - Free return *
RETURN OF ARTICLE
Do you want to return an item to us?
You have 30 days from the receipt of your order. It is free in Europe.
RETURN PACKAGE
Declare your return in your «Make a return» space. It's very simple! Select the item(s) to be returned, indicate the reason for the return and validate. All that remains is to prepare your return package.
PRODUCT EXCHANGE
If you want to exchange your product, declare your exchange in your «Make a return» space by mentioning the product you want to replace. Our customer service will then come back to you to validate your request. The exchange will be sent as soon as we receive your return. The exchange is accepted if there is no change in price. Otherwise, the refund is applied and you can reorder.
GUEST RETURN
If you have ordered as a guest, you can go to the «Make a return» section. Let us guide you through the process of returning your items.
* Private Sale, Sales, French Days, Black Friday & Cyber Monday
The delivery time can be up to 10 working days maximum.
The costs of return are to be borne by the buyer. No exchanges accepted. Refund or credit note according to the customer's choice.
RETURN PREPARATION
PREPARE THE PACKAGE
Place the unwashed item in its original box, within the retraction time limits. Place the return form inside the package and stick the Colissimo label on the package.
PREPARE THE PACKAGE
Place the unwashed item in its original box, within the retraction time limits. Place the return form inside the package and stick the Colissimo label on the package.
RETURN AN ITEM
Leave the package in a post office or in your mailbox. The shipping costs are covered by Kadolis, you don't have to pay anything: it's simple and free! Remember to keep the stamped receipt at the post office.
RETURN PROCESSING
We will refund you within 14 days, on the payment method you used. It may take up to 10 days to appear on your account statement. The sending of the exchanged items will be done as soon as we receive your return. In the case of a private sale, no refund, but we offer an exchange or a voucher valid for 1 year on the entire site. Custom-made mattresses are not taken back, exchanged or refunded.
REPAYMENT CONDITION
The item must be returned in its original packaging, unwashed, packed in a box, and within 30 days. A non-compliant return generates a repair cost deducted from your refund. The initial shipping costs are not refunded.
