Free delivery from 49€ * - 60 nights to change your mind - Free returns
Free delivery from 49€ - Free returns
RETURN OF ARTICLE
Do you want to return an item to us?
You have 60 days from the reception of your order. The return is free for France, Spain, Luxembourg, Italy, Belgium and the Netherlands.
- Please take the time to check all the items in your order before requesting a free return.
- You can only make one free return per order.
- This free return may include several items from your order.
RETURN PACKAGE
Declare your return in your «Make a return» space. It's very simple! Select the item(s) to be returned, indicate the reason for the return and validate. All that remains is to prepare your return package.
RETURN PREPARATION
PREPARE THE PACKAGE
Place the unwashed item in its original box, within the retraction time limits. Place the return form inside the package and stick the Colissimo label on the package.
PREPARE THE PACKAGE
Place the unwashed item in its original box, within the retraction time limits. Place the return form inside the package and stick the Colissimo label on the package.
RETURN AN ITEM
Leave the package in a post office or in your mailbox. The shipping costs are covered by Kadolis in France, Spain, Luxembourg, Italy, Belgium and the Netherlands. Remember to keep the stamped receipt at the post office.
RETURN PROCESSING
We will refund you within 14 days, on the payment method you used. It may take up to 10 days to appear on your account statement. In the case of a private sale, no exchange, but we offer a refund or a voucher valid for 1 year on the entire site. Custom-made mattresses are not taken back, exchanged or refunded.
REPAYMENT CONDITION
The item must be returned in its original packaging, unwashed, packed in a box, and within 60 days. A non-compliant return generates a repair cost deducted from your refund. The initial shipping costs are not refunded.
