Hello and thank you for your order. The necessary steps were taken the same day you contacted us to send back the product you indicated you had not received. We sent the product back with a colissimo number that we gave you. Today our customer service is still in contact with you to resolve the situation. We are sorry for this delay but we have always tried to be as responsive as possible. Thank you and see you soon. Camille

(1/5)

Very Decreased

By Emilie D the 10-11-2020

Hello, Thank you for your opinion, Can you please come back to our customer service so that we know on which reference you have this problem? We will then be able to offer you a solution. Thank you, Florence, Kadolis Customer Service

answer:

Hello, Thank you for your opinion, we are very sorry that you were disappointed with our product. We are always trying to improve the quality of our products and we are surprised by this problem. Can you please contact our customer service so that we know which reference you have this problem? We will then be able to offer you a solution, (product replacement). Thank you and we apologize again. Florence, Kadolis customer service

(1/5)

Very disappointed!!!!

By Aurelie M the 06-09-2020

Hello,
If I'm looking for a quality kadolis mattress with healthy materials, that I order a "Organic Cotton mattress pad", it's not to receive a mattress pad with cotton and plastic. I'm very disappointed with this bi-material - to "prevent leaks" I guess....
I took an extra mattress on purpose... we used to live without this plastic and accidents don't happen every day!!! (Or you have to change your nappies...)
In short, it doesn't live up to my expectations.

answer:

Hello, thank you for your opinion, We are very sorry that you were disappointed with our product. We still can't make waterproof and polyurethane-free mattresses, but we do make mattresses that are all removable covers. So, with a goal of zero plastic, you can use two fitted sheets, when an accident happens, then you have to wash them + wash the mattress cover.
It's quite restrictive when you have a baby who often has reflux, or a child who learns not to pee in bed anymore, so we also propose 100% waterproof mattress pads. But we are looking for....we have already eliminated PVC from the bed sheets at Kadolis, and we hope to find a waterproof and natural material (based on algae?)We'll come back to you when we've perfected this.

(1/5)

Article not yet received

By Sophie F the 13-08-2019

It is difficult to give an opinion on the quality of the products since I have still not been delivered. However, when ordering it was indicated that delivery was to be made within 2 to 3 days... >10 days later, I am still waiting. Quite disappointed in any case with the delivery service for the moment