Featured Frequently Asked Questions

To create your customer account on our site www.kadolis.com, go to  - My account - I create my Account and wrtite information step by step : your delivery information and contact.

You can then click on the link "Forgotten password" and fill in your e-mail so that it can be reset.

You can contact our Customer Service on the "Contact Us" page or by phone 0033 (0) 2 41 93 76 59.

All products of the Kadolis brand benefit from the Oeko-Tex certification

Please contact our Customer Service Department by phone at 02.41.93.76.59 or by contacting us at the time of delivery, you will find that your item is defective or damaged. For your information, you have a legal delay of 15 minutes to check your package, do not hesitate to check your package at the reception.

Faq topics
General

To create your customer account on our site www.kadolis.com, go to  - My account - I create my Account and wrtite information step by step : your delivery information and contact.

You can contact our Customer Service on the "Contact Us" page or by phone 0033 (0) 2 41 93 76 59.

Our products are manufactured in Europe.  Mostly in Spain and Portugal

Customer Account

You can then click on the link "Forgotten password" and fill in your e-mail so that it can be reset.

In your customer area, you can add multiple delivery addresses, very useful if you wish to make a gift.
After logging in to your account, click on "Information" and "Addresses" and you will be able to add a shipping address.

Once confirmed, we do not accept order changes, so be sure to check your order carefully.

Delivery

You are waiting for your delivery but must be absent, you can contact our Customer Service on the page "Contact us" or by phone 02 41 93 76 59 which can either shift your delivery or offer to deliver your package to a neighbor.

Please contact our Customer Service Department by phone at 02.41.93.76.59 or by contacting us at the time of delivery, you will find that your item is defective or damaged. For your information, you have a legal delay of 15 minutes to check your package, do not hesitate to check your package at the reception.

When opening your package, if you notice a missing item, please contact our customer service immediately on the "Contact Us" page or by phone at 02.41.93.76.59.

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Kadolis Products

All products of the Kadolis brand benefit from the Oeko-Tex certification

​If you notice an odor on your Coco Latex Mattress, we advise you to remove it, to air it 24 to 48 hours. You can also wash the cover at 30 ° (no dryer).​

Non, il n'y a aucun traitement chimique ajouté sur les matelas Kadolis.

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