Before each delivery, the carrier contacts you by phone or e-mail to make an appointment for delivery on a day from Monday to Friday.
You can therefore choose the delivery date.
If you have to be absent, you can change the delivery date or address by contacting the carrier again.
Alternatively, you can contact our Customer Service department on the Contact Us page.
If the carrier cannot find anyone at your home, without any further indication from you the delivery will be automatically rescheduled for the next day.
Please check all items on receipt of your order.
If you find that an item is faulty or damaged, please contact our Customer Service department on the Contact Us page.
When opening your package, if you notice a missing item, please contact our customer service immediately on the "Contact Us" page.
If the parcel is damaged, check the condition of the products inside the parcel before signing the proof of delivery.
For your information, you have a legal deadline of 15 minutes to check your packages.
If the products are also damaged, you can make reservations to the driver when signing for the package.
Be careful not to make any reservations about the packaging, as this has no legal value: reservations must be made about the contents and not the container.
Then, take pictures of the package and the damaged products and contact our customer service.
If you want to know the status of your order, you can track it using the tracking link you received by email when it was shipped.
If the information provided is not accurate, you can contact our Customer Service on the Contact Us page.
No. The driver does not go upstairs and is not allowed to enter a private place: the delivery will be made at the gate of your house or at the bottom of your building.