Hello, I apologize for this error. Could you please contact us by email with your order reference and we will be able to send you the correct reference?
Thank you Florence, kadolis

(1/5)

Ordering a mattress for a baby bed

By Isabelle M the 27-03-2020

I'm a little disappointed. The order had difficulties to be registered. So I replayed it. As a result, 2 items were sent. While I sent several messages to inform you of this problem. You didn't take it into account, it's a pity

answer:

Hello, Thank you for your opinion, After verification, we can't find any mail from you, Can you contact us by mail at the following address: [email protected] and we will get back to you within the day, Thank you, Kadolis Customer Service

(1/5)

like putting a child down on the floor

By Blanche F the 17-03-2020

Very hard mattress. A ground cover would be equivalent. While sold as a semi-farm! Very disappointed.

answer:

Hello, thank you for your opinion, We're surprised you find this mattress so hard. We are surprised that you find this mattress to be so comfortable and not too firm, as Landau and cradle mattresses must be firm for your baby's safety. However, this Aloe Vera mattress is still quite comfortable and not too firm, at least not as firm as the floor. There may have been a manufacturing problem with your model, so our customer service will check it and offer to exchange it, or switch to a coco latex model, or to refund you. We will contact you today. Thank you

(1/5)

Not received ????

By Sabrina R the 08-09-2019

Hello I did not receive the package when I was picked up immediately. Disappointed

answer:

Hello and thank you for your order. Our delivery times for custom-made mattresses, as you ordered, are slightly longer. However, according to the tracking of your package, we note that it is well indicated delivered on 03/09. We invite you to come back to our customer service. Have a nice camille day

Showing 4 of 4 item(s).

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