Hello, thank you for your order and your message. We are sorry to note the delay in delivery due to bad weather, which is unfortunately beyond our control. However, our customer service is well aware of your situation and will do everything necessary to follow up on your delivery. We remain at your disposal. Have a nice day. camille

(1/5)

What a disappointment

By Mélissa T the 11-01-2023

I ordered the cocolatex mattress for a young child to put in a cabin bed. I had previously ordered the Kadolis latex bed and I was very satisfied with it, but this one is nothing like it ... Despite a much higher price than its predecessor, it is a disappointment: the mattress fits into a bed where the mattress is embedded (type cabin or car) so impossible to put a sheet, a fitted sheet and even less to tuck a comforter. In addition two horrible handles badly conceived which reinforce the fact that the mattress is blocked in the bed. Extremely complicated to make the bed except to take out the mattress and given its weight I let you imagine ... Moreover an unpleasant smell which persists in time. The only positive point is the delivery in 2 days. I was fooled by the glowing comments on this mattress that is absolutely not worth its price.

answer:

Hello and thank you for your review. I am sorry to see that it does not correspond to your expectations. We actually recommend this size (90x190x17cm) for a "classic" bed, we have another mattress designed for cabin/drawer beds with 12cm thickness. Nevertheless, we are constantly improving our products and take into account your opinion. Concerning the perceived smell, it is indeed that of wool, a material known as "living" for which you may not be familiar yet but which will decrease by airing the mattress and the cover. I invite you to contact us now so that we can find a suitable solution (exchange or return/refund) at [email protected]. Have a nice day, Elodie - Kadolis

(1/5)

Mattress is not shipped till your door

By María Dolores G the 09-11-2022

You know by surprise that you have to pay someone else to help you transporting the heavy mattress from your front door till your flat in fifth plant.

answer:

Hello, Thank you for your opinion, our site offers the Premium delivery which allows you to have a delivery with 2 drivers and on the floor, this option is available on our site for France only. We also put a reminder during the validation of the basket, so that you can organize to receive your mattress. This option is unfortunately not available in Europe, I'm sorry. We still hope that our products bring you complete satisfaction

(1/5)

No delivery

By amandine S the 15-07-2022

The company (heppner which subcontracts with Dina Logistics) was supposed to deliver yesterday, but did not do it and did not warn me... People take time off work, block a day on the spot because they cannot even estimate if it will be in the morning or in the afternoon. Maybe you should review your staff in terms of delivery because there are a lot of negative comments on this subject...

answer:

Hello, I am sorry for this problem, please contact us by email or by phone for your delivery problem, and we will do what is necessary quickly. Thank you! Florence, Kadolis

(1/5)

Waiting...

By Sébastien L the 14-05-2022

Product ordered on 05/05 and indicated as "Delivered" in my order tracking on 14/05 when I have not received anything!

answer:

Thank you for your order. Do not hesitate to contact our customer service by email at [email protected], we will answer you as soon as possible. The Kadolis team

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