Review for "COCOLATEX® children's mattress"

15 Reviews

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(1/5)

No news from my mattress

By Sid S the 21-12-2021

I ordered a custom made mattress at the beginning of November and the delivery date was planned for mid December. The parcel was sent on 10/12, since then I have had no news, apparently the mattress turned around on its own on the way. The customer service department does not reply by email. The customer service department on the phone promises to call back within the day but does not do so. Unacceptable and shameful for a mattress that I could have had for half the price elsewhere. I took a custom made mattress from you and I regret it.

answer:

Hello, Thank you for your opinion, As indicated yesterday on the phone, your order has arrived at the delivery centre of our provider for the "Premium" delivery. He tells us that he will contact you today to make an appointment, your delivery should therefore be set up quickly, We remain at your disposal if necessary, Very good day, Florence, Kadolis customer service

(1/5)

Can’t appreciate product yet as not received.

By Timo S the 15-12-2021

Ordered mattress with cover on the 29th Nov., and we waited, even though on the site there was stock and would arrive in the first week of December. On 7th Dec, only got an email saying product is in transit. I wrote to customer service 14th Dec, no reply.. still waiting. Disappointed to say the least so far with the lack of customer service.

answer:

Thank you for your order. Your package was shipped on 06/12, within the deadlines, however for a delivery in Italy, the time is slightly longer. However, the carrier is waiting for your return for the appointment since 13/12. You must have received a sms and mail inviting you to take this appointment. We are still available of course. Good day. camille. customer service

(1/5)

Excellent mattress, but delivery is chaotic

By Jeanne G the 08-11-2021

Excellent mattress. With LV2 delivery the carrier took it upstairs. The quality makes you forget the stress of delivery. Announced delivered on November 5 by Kadolis and actually delivered on November 15. It's a shame that Kadolis only replied to my 3 emails via a reply to my previous comment. The carrier Cogepart called me back and sent 2 emails to reassure me. All's well that ends well.

answer:

I'm sorry, but we had a chat with you on 5/11 where we told you that we were doing what was necessary for the service provider to contact you as soon as possible. We are going to contact them again if it is still not done but we remain at your disposal and invite you to come back to us in order to possibly modify your opinion to talk about the latter and hope that your articles will bring you complete satisfaction. Have a nice day. Camille. customer service

(1/5)

Too much odor

By Cecilia G the 14-05-2021

I bought this mattress a year ago and it's a real horror because it smells so bad. I wash the cover the next day and it's exactly the same. I don't understand because I didn't have this problem with the baby model. I'm sick of putting my daughter to bed every night on this mattress.

answer:

Hello, Thank you for your opinion. Could you please contact our Customer Service at [email protected] so that we can find a solution?
Thank you, Florence, Kadolis Customer Service

(1/5)

?

By Elio K the 09-05-2021

No opinion since we have not received the products ordered.

answer:

Hello, Thank you for your opinion, after checking, your order was indeed given to our carrier on May 6, it is being sent for delivery this week, Good day Florence, Kadolis customer service

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