Review for "COCOLATEX® children's mattress"

15 Reviews star star star star star_half
4,7 5 15
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(1/5

Catastrophic delivery!

The mattress is very nice and comfortable my son is delighted. On the other hand we are very unhappy with the delivery, no communication between the deliverer and kadolis we had to mobilize people around us for 10 days in our home because we received messages indicating that the mattress was going to be delivered during the day. In the end we contacted the head office and had it delivered elsewhere. That's why I don't recommend this site! I ordered elsewhere for my second son fast delivery and better quality mattresses!

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(1/5

Service client

I would still like to answer you. You have already taken your steps too late to have a delivery within the time you indicate on your site when we place the order. And I agree that the order was available in the agency, but your deliveryman does not respect his schedule. They indicate to the customers that they are available until 7pm when in reality they are on site until 5pm or 3pm.

answer:

Hello and thank you for your order. We are sorry to hear about your bad experience with Heppner. We were unable to arrange a delivery date before your departure on holiday despite all the efforts of our customer service. The parcel was available at the branch for collection. We would like to thank you for your opinion on the quality of the product. Good day. camille
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(1/5

Very bad carrier

The Heppner carrier is very inflexible and gives delivery slots that he doesn't respect himself. The mattress has arrived outside its cardboard packaging. The carrier says the package has been loaded like this. What a damage

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(1/5

Big disappointment

Too early to rate the quality of the mattress but waited long enough to rate Kadolis, custom-made mattress ordered on January 13, delivery estimate: 2 to 3 weeks. After 3 weeks, we write to Kadolis to find out the exact day the mattress arrives, the next day we are told that they have too much work and that we have to wait another month... but we can cancel our order if we wish. Scandalous lie when our order was simply forgotten! since we didn't have any other custom mattress solutions, we kept the order, delivered 2 weeks later. Not living in France, this omission cost us 2 round trips to France to receive the mattress not to mention the disappointment of not receiving the mattress on time. customer service promised us a commercial gesture that we are still waiting for, after several emails of reminder, more news.

answer:

We have indeed had a problem with your order, and apologize for the management of this problem, which did not meet your expectations, despite our efforts to resolve it quickly. an email was sent to you regarding the commercial gesture, which we hope will suit you. the Kadolis team
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(1/5

Article non reçu

answer:

Bonjour
Merci pour votre commande et votre avis.
Je constate que le transporteur a tenté à 3 reprises de vous livrer mais il semble manquer l'information du code porte pour la bonne mise en place de la livraison. Je vous invite juste à revenir vers nous pour reprendre un rdv.
Bonne journée
camille
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