Review for "COCOLATEX® children's mattress"
Catastrophic delivery!
The mattress is very nice and comfortable my son is delighted. On the other hand we are very unhappy with the delivery, no communication between the deliverer and kadolis we had to mobilize people around us for 10 days in our home because we received messages indicating that the mattress was going to be delivered during the day. In the end we contacted the head office and had it delivered elsewhere. That's why I don't recommend this site! I ordered elsewhere for my second son fast delivery and better quality mattresses!
Service client
I would still like to answer you. You have already taken your steps too late to have a delivery within the time you indicate on your site when we place the order. And I agree that the order was available in the agency, but your deliveryman does not respect his schedule. They indicate to the customers that they are available until 7pm when in reality they are on site until 5pm or 3pm.
Very bad carrier
The Heppner carrier is very inflexible and gives delivery slots that he doesn't respect himself. The mattress has arrived outside its cardboard packaging. The carrier says the package has been loaded like this. What a damage
Big disappointment
Too early to rate the quality of the mattress but waited long enough to rate Kadolis, custom-made mattress ordered on January 13, delivery estimate: 2 to 3 weeks. After 3 weeks, we write to Kadolis to find out the exact day the mattress arrives, the next day we are told that they have too much work and that we have to wait another month... but we can cancel our order if we wish. Scandalous lie when our order was simply forgotten! since we didn't have any other custom mattress solutions, we kept the order, delivered 2 weeks later. Not living in France, this omission cost us 2 round trips to France to receive the mattress not to mention the disappointment of not receiving the mattress on time. customer service promised us a commercial gesture that we are still waiting for, after several emails of reminder, more news.