Review for "COCOLATEX® children's mattress"

371 Reviews star star star star star_half
4,7 5 371
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(4/5

2ème achat

The materials seem to have evolved since our 1st purchase, but the quality seems to be there

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(5/5

Bon Matelas

The mattress is comfortable

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(4/5

Good mattress but lousy delivery service

The mattress is confirmed in every respect, and the second one for our little girl. But you absolutely must change delivery service (in Belgium anyway), Heppner has no sense of customer service. They only called us for a delivery appointment after a reminder from Kadolis, even though their website had been showing for 5 days that they had already called us. What's more, it was impossible to get a more precise time slot from them than between 8am and 6pm unless we paid extra. And when we asked them not to come between 1pm and 2pm, they rejected our request. Finally, the delivery driver left the mattress at the foot of the building, refusing to put it in the elevator 3 m away. In short, we won't be ordering again as long as it's delivered by Heppner.

answer:

Hello, I'm really sorry about this problem. As indicated in our terms and conditions, export deliveries are made by the day. Unfortunately, our service providers are not qualified to take packages upstairs either, which is why we specify when you validate your order that you need 2 people to take delivery. Our site offers these services in France, but unfortunately not yet for export.
We are working to improve these services and perhaps offer them on our site. I remain available if needed, Florence, Kadolis
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(1/5

Did not receive the mattress item

I didn't receive the article!

answer:

Hello, thank you for your order and your message. We are sorry to note the delay in delivery due to bad weather, which is unfortunately beyond our control. However, our customer service is well aware of your situation and will do everything necessary to follow up on your delivery. We remain at your disposal. Have a nice day. camille
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(5/5

Matelas très confortable

My 6 year old daughter had her Kadolis mattress burnt, for a few days she slept on another mattress and even from the height of her 6 years asked us when we were going to receive her new Kadolis mattress because she really sleeps better on it!

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