Review for "COCOLATEX® Baby Mattress"

18 Reviews star star star star star_half
4,7 5 18
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(1/5

Transport very disappointing

The product has not been used yet. As for the transport, the package was presented while I was away. Only 24 hours later I was able to connect to the carrier's website to reschedule a delivery in a relay. This instruction was not taken into account. The package was delivered to my home... Fortunately I was present.... packaging cardboard damaged, torn ... for a baby mattress this is not satisfactory. I will not recommend the kadolis site because of these delivery problems.

answer:

Hello and thank you for your order. We are sorry to hear about your bad experience with the delivery of your product. We try to choose the best providers but unfortunately in e-commerce these things happen and we do not control all the hazards. However, we invite you to come back to us by email at [email protected]. Could you perhaps give your opinion on the product itself and its quality? Are you satisfied? See you soon. Camille. Customer service
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(1/5

Material take-back

We have made a request for the return of the mattress scheduled for 13 03 2020, which did not take place as planned without the person concerned being able to contact Kadolis. We express our disappointment and hope that this problem will be resolved quickly

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(1/5

Not tested, it's too early to ask me for an opinion

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