Review for "COCOLATEX® Baby Mattress"

13 Reviews

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(3/5)

Revenue in line with expectations but up sharply

By Raphaël Z the 14-10-2023

The mattress I received is as described, but prices have risen sharply in recent years... Identical mattress bought in 2021 for 138€, now priced at 200€... The quality is there, but the price increase is incomprehensible.

(3/5)

Delivery level

By Morgane D the 01-12-2022

I give my opinion only on the delivery because baby is not born yet so no opinion on the quality of the mattress. So! Fast delivery but the day of the delivery I was notified that I was going to have someone between 11am and 1pm so I had to cancel an appointment to be present at home ... and the delivery man arrived at 2:30pm! So ok I understand there can be some delay, but to warn it would not be bad... Then! Packaging very average, several blows in the box and torn on the top! The mattress is not even protected by a plastic (I do not want to hear "ecology" blablabla), at the price where we pay it is average!

answer:

Hello, thank you for your order and your review. We are very sorry for the delay of the delivery man and for the inconvenience it caused you. At the moment it is very difficult to find a delivery company that is punctual, or at least warns of the delay. We will continue to look for the right delivery partner in your area. Regarding the packaging of the product, we want to remove all plastic from our packaging.
It is always tricky, sometimes insufficient (and we will correct it), and always more expensive than plastic... But nowadays, 70% of plastic packaging ends up in landfills or in the sea and we cannot stand by while we deliver more than 10.000 mattresses per year. If your mattress cover has suffered a blow or water damage, we will immediately send you a new cover, we apologize for the inconvenience and we will do our best to protect the products, but without going back to plastic. We wish you a good day. Vladimir

(3/5)

A satisfying purchase... but one that almost cost us dearly...!

By Margot Q the 05-06-2021

When I ordered the mattress, I received an error message at the payment stage (payment failure): I therefore made 2 other attempts, with the same failure message. What a surprise when I saw later in my emails that the payment had gone through 3 times and that I had ordered 3 mattresses... BEWARE! Strangely, I did not have any verification from my bank before validating these online banking transactions... Afterwards, Kadolis reacted very quickly to cancel the excess orders and the delivery of the mattress was express! Well protected, does not smell suspicious when unpacked. We are happy with it and are waiting for Baby to arrive to test it...

(3/5)

Neglected external packaging

By Chatura P the 25-05-2021

I received all the products on time. But I was surprised to see the packaging neglected for products intended for children: the cardboard was worn, dirty and not well closed. It puts a real doubt on the quality of the product.

answer:

Thank you for your message. We are sorry for this delivery problem, please contact our customer service by email and send pictures of the package to [email protected], we will answer you as soon as possible. The Kadolis team

(3/5)

Good mattress, delivery to review

By Paula P the 20-12-2020

I received the mattress, I'm happy with my purchase. However, the delivery leaves something to be desired. The delivery man left the mattress in front of the caretaker's dressing room, he didn't even contact me. The day before I received an email about the delivery and I reprogrammed it (they didn't take into account my change) ... In short, disappointed with the delivery.

answer:

Hello, Thank you for your opinion, We are very sorry for the delivery difficulties you have encountered. We are doing our best to avoid this and will consider changing the carrier for your department. See you soon, Kadolis Team

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