Review for "COCOLATEX® Baby Mattress"

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(3/5

satisfied

received 2 months before birth so not yet tried. As described but I advise to buy it in advance because it has a rather present and unpleasant smell.

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(3/5

Bien

Pas encore testé mais la qualité y est, à voir à l’usage.
Par contre, La livraison est à revoir. Mail d’avertissement envoyé le jour de la livraison. Pas de créneau horaire proposé, on doit rester à son domicile et attendre... le carton était très abîmé mais le produit était intacte.

answer:

Thank you for your opinion! Our apologies for this delivery problem. In these weeks following the breakdown, we have difficulty getting good quality delivery from our carriers...They are overwhelmed by the volumes, and as a result they sometimes offer a poor quality service. The good news is that as of today (June 26th) things are starting to improve.
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(3/5

Dirty protective cover and torn transport bag

I had already ordered this article for the birth of my twins. Now that they each need their own mattress, I recommended this mattress because I was satisfied with it. However, this second order was very disappointing: the plastic transport cover was torn and "repaired" with tape, it is unusable. Yet it had been very useful for our move this weekend. Impossible to do the same for our next move with this second mattress, so the protective cover of the mattress was very dirty. While I thought I would just air the mattress before using it, as I did the first time I ordered it, I had to wash the cover. In the middle of moving in with 5 month old twins and already doing two washes a day, I had other things to do. If needed I can send pictures taken a few minutes after opening the package.

answer:

Hello, thank you for your message, We invite you to send us some pictures and we will be able to set up a new shipment for a protective cover and transport bag without any problem, Thank you Good day,
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(3/5

Good mattress but...

Damaged package received: open and torn cardboard, plastic protection of the torn mattress too, delivery did not go as well as expected since the delivery person initially refused to deliver to the home (although it was well stipulated in the order), but apart from that, the mattress looks good, it does not give off any particular smell and meets our expectations.

answer:

Hello, We have taken note of your dissatisfaction and we apologize for this inconvenience, Know that we work every day to improve the quality of our deliveries, Feel free to contact our Customer Service who will be able to intervene quickly, Have a good day, Team Kadolis,
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(3/5

The product is not used because the baby has not yet been born, the mattress has a strong enough smell for the moment, we unpacked it to let it air, the delivery went very badly, we programmed it for a Saturday, they told us that the delivery person would pass between 8am and 1pm, so we got stuck at home at least until 3pm in the meantime, no one came. Monday morning I called Kadolis customer service, they could reprogram.

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