I receive a damaged parcel: what should I do?

If the parcel is damaged, check the condition of the products inside the parcel before signing the proof of delivery.
For your information, you have a legal deadline of 15 minutes to check your packages.

If the products are also damaged, you can make reservations to the driver when signing for the package.

Be careful not to make any reservations about the packaging, as this has no legal value: reservations must be made about the contents and not the container.

Then, take pictures of the package and the damaged products and contact our customer service.