UNDERSTAND OUR DELIVERY SERVICES
Room, bed linen, mattresses.... Whatever the products you order, Kadolis does everything possible to ensure you a quality delivery service.
- The delivery method differs according to the weight and size of the item.
- Packages are generally dispatched within 2 working days after receipt of payment and are shipped via Colissimo with tracking and drop-off without signature.
On average, you are delivered within 3 working days for items in stock.
You have the choice between several delivery solutions and more than 15,000 collection points throughout France:
- Your products are delivered to you by hand at the address of your choice - You are informed by email of the postman's visit the day before. In case of absence, your parcel is left in your mailbox if its volume allows it, or at the nearest post office if it is not... A notice of passage informs you of the passage, and you have a period of 10 days to go and collect it. After this period, it will be automatically returned to us.
- Your parcel is delivered to one of the 15,000 post offices in the Colissimo network or shops - You are informed of the availability of your parcel by e-mail - You then have 10 working days to collect it. After this period, it will be automatically returned to us.
The carrier will contact you by email or telephone to arrange an appointment for delivery. This appointment can be arranged from Monday to Friday, for the duration of the day chosen. A delivery slot will be communicated to you on the day of delivery by SMS.
On the agreed day, the items are delivered to the foot of your home. The driver does not go upstairs unless you have prescribed "Premium Delivery".
If you have not booked your appointment for delivery, the package is returned to our premises within 7 days.
DELIVERY TIME AND COSTS Metropolitan France
: Colissimo Point relais 4.90 euros / Colissimo Home 6.90 euros / Free for orders over 39 euros. The return is free of charge within 30 working days,
Germany, Austria, Belgium, Spain, Ireland, Italy, Luxembourg, Netherlands, Portugal, United Kingdom: Colissimo domicile 6.90 euros / Free of charge from 39 euros purchase, return is free within 30 working days,
For other countries, you can contact our Customer Service who will confirm the feasibility and delivery time,
FLOOR DELIVERY- We can deliver you to the floor for a flat rate of 79 euros throughout France- We can deliver you to the floor + unpacking and taking back of packages, for a flat rate of 99 euros throughout France- Valid for apartments only, drivers are not allowed to go up to the floor of a private house.- Please specify if your apartment has an elevator, and if you have a door code.
DELIVERY SWITZERLAND AND UNITED KINGDOM
Kadolis delivers to Switzerland,
Each shipment is subject to import taxes, and VAT, these costs remain the responsibility of the customer who will receive his invoice by email.
Once these taxes have been paid, the delivery can be set up,
Returns are the responsibility of the customer,